1. VALIDITY
These conditions govern the sale and supply of products from bodratocioccolato.it to You. bodratocioccolato.it is entitled to change these conditions at any time; in this case a notification will be published on our website.
2. THE AGREEMENT
There is no commitment between you and bodratocioccolato.it until a notification and order confirmation will be sent to your e-mail address. bodratocioccolato.it is entitled to withdraw from any involvement in case of obvious errors or inaccuracies that relate to goods or orders showed on the site bodratocioccolato.it
Warning: the daily procedure of order processing could not end positively in case of any discrepancies in the delivery address; in this case, the customer will be promptly notified.
3. PRICES AND AVAILABILITY
Product prices, including VAT are clearly indicated on the website. The shipping costs are to be added to the product price and it may vary depending on country destination, weight and volume. In case the product results out of stock, we will promptly notify it by e-mail. Availability and prices of the products are listed on the site bodratocioccolato.it and eventually might be subjected to change without notice.
4. PRODUCTS INFORMATION
The information, characteristics and product codes are clearly displayed on the site.
Product images generally correspond to the product that the customer intends to purchase. However the product image, always accompanied by technical datasheets, can differentiate in size and color. In case of any discrepancies, we invite to consider the product sheet and its description as only valid.
To ensure the freshness and authenticity of the ingredients used during processing, some references may be subject to seasonality. During the summer, the products containing cherries and hazelnuts are subject to a suspension of the production process. These products will be indicated as “not available”.
The company operates according to its own HACCP plan to ensure product safety throughout the production chain and in compliance with the production processes according to EC Reg. 852/2004.
The packaging materials are in compliance with the relevant legislation, with particular reference to the Reg. EC 1935/2004 for materials intended to contain food.
5. PRODUCTS DELIVERY
bodratocioccolato.it will deliver the ordered products to the address indicated when registering on the site. All delivery timetables shown on bodratocioccolato.it are estimated and are solely based on product availability, on a regular order processing and the delivery schedules stated by the carriers. bodratocioccolato.it arranges exclusively sole deliveries; in case of purchase of two or more products, one in stock and one in preparation, bodratocioccolato.it will take advantage of a single shipment, sending the products delivered at one time, consequently delaying the deliveries.
6. RETURN CONDITIONS
If for any reason you are not satisfied with the product received, you can change it or be refunded. You will have 14 days from the date of receipt of the order to exercise the right of withdrawal. The products must be returned together with the transport document, on which you will indicate the reason for the return. It is strongly recommended to shipment by courier. The return shipping is carriage paid, except in the event that you have received damaged or incorrect products. bodratocioccolato.it will make any effort to replace damaged or incorrect products. If a replacement won’t be possible, bodratocioccolato.it will refund the amount paid, with the only exception for the shipping costs incurred.
6.1. DIRITTO DI RECESSO
The right of withdrawal referred to art. 5 may be exercised on the following circumstances:
- the product is intact and in the same conditions that you have received it;
- the product must also be in the original packaging;
- the product must be in perfect conditions to be sold
To return your product we strictly recommend to ship it by courier; he return must be made within 14 days from receipt of the goods and in the same period of 14 days we request a written notice to the e-mail address indicated below. If you require assistance you can contact us at tel. +39 0143-468902 from 08.30-12.30 and from 14.30-18.30 from Monday to Friday (except for public holidays); while exercising the right to withdraw the notice shall be sent to the following e-mail address eshop@bodratocioccolato.it The products to return are carriage paid and must be submitted to the following address:
BODRATO CIOCCOLATO S.r.l.
STRADA DEL TURCHINO 41
15067 NOVI LIGURE (AL)
ITALY
6.2 REDEMPTION
Provided that the returned products are not damaged, you will be refunded the full amount paid excluding the shipping expenses, which are carriage paid.
7. SHIPPING AND DELIVERIES
TNT is the only authorized courier to carry out all shipments.
Bodrato Cioccolato carries out shipment to Europe (UE zone only) and to the USA.
Shipping costs are calculated based on air freight service or road freight service, on the country of destination, on the weight and overall volume of the goods ordered. The shipping fee will always be displayed separately from the product fare.
7.1 DELIVERY TIMESCHEDULE
If all products included in your basket are on stock and if you submit the order within 12.00 a.m, the order will be ready to be shipped on the same day. Depending on the country destination and on the type of carriage, you will receive your order within 48-72 or latest 96 hours from the order confirmation. To track your consignment, you only need to click on the tracking link set in the order confirmation notification.
Please note that the delivery times are provided by couriers and some deliveries may be delayed due to bad weather conditions, national strikes and other causes not directly attributable to Bodrato.
8. PAYMENT METHODS
- PayPal (and all paypal payments related, including credit cards)
- Bank transfer: there is no extra charge (except for the costs provided by your bank).
BANK ADDRESS:
BANCA PASSADORE & C.
City:NOVI LIGURE
IBAN: IT81V0333248420000001510957
ABI: 03332
CAB: 48420
SWIFT/BIC Code: PASBITGG
Bank account holder: Bodrato Cioccolato S.r.l.
9. APPLICABLE LAW AND COMPETENCES
All Contracts between you and bodratocioccolato.it will be subjected to Italian law and all disputes shall be settled by the Court of Alessandria, Italy
10. ILLEGAL TERMS AND CONDITIONS
If for any reason part of these terms and conditions are found to be invalid or ineffective, the validity and effectiveness of the remaining terms and conditions will be fully preserved.